At Gomersal Dental Lounge, we are committed to providing high quality private dental care, with appointment times reserved exclusively for each individual patients needs.

As a private practice, our clinical time is not publicly funded, so when a patient fails to attend or cancels at short notice, it results in a direct loss of resources and lost time that could have been offered to another patient in need. To ensure the smooth running of the practice and fair access to appointments, we require a minimum of 2 working days notice for any cancellations or requests to reschedule. Failure to provide sufficient notice, or failing to attend your appointment without any notice, will be classified as a missed appointment.

In such cases, we reserve the right to charge a fee of £1 per minute of wasted clinical time, based on the duration of the scheduled appointment. For example, a missed 30-minute appointment will incur a £30 charge. Repeated missed appointments or short-notice cancellations may result in additional conditions being placed on future bookings, such as requiring deposits or offering only limited appointment times.

For longer or high value appointments, such as complex treatments or multiple bookings, we may request a deposit at the time of booking. This deposit is non refundable if the appointment is missed or cancelled with less than 2 working days notice. However, if the appointment is rescheduled with more than 2 working days notice, the deposit will be fully transferable to the new appointment date. Deposits will be deducted from the total cost of treatment when the appointment is attended as planned.

We do however, understand that genuine emergencies can occur.  We encourage patients to contact us as soon as possible if there is an unavoidable reason for missing an appointment. Each case will be considered individually by the Practice Manager.

Cancellations are accepted by calling 01274 712099 or emailing info@gomersaldentallounge.co.uk.  We encourage our patients to use whichever method is most convenient.

Whilst we provide courtesy reminders by SMS or email, it remains the patient’s responsibility to attend their appointment or to cancel it in accordance with this policy.

If you have any questions or concerns about this policy, please speak to a member of our team—our staff will be happy to assist you.

This policy is reviewed annually and may be updated without prior notice. The most recent review was conducted on 14/08/25.